At Henry Treks, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and simple return and refund policy to ensure a smooth experience. Please read the following terms carefully:
1. Eligibility for Returns
- Timeframe for Returns: You may return products within 14 days from the date of delivery.
- To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
- Products that are damaged, altered, or used may not be eligible for return unless defective.
2. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 7 days of delivery to report the issue.
- We will arrange a return and, upon verification of the defect or damage, offer a full refund or replacement, as per your preference.
3. Process for Returns
- To initiate a return, please contact our customer service team at [email protected] with your order details, including the reason for the return and any supporting photos (if applicable).
- Our team will provide you with instructions on how to proceed with the return.
- The product must be returned in its original packaging and condition, along with any accessories or manuals that came with it.
4. Return Shipping Costs
- If the return is due to a defective or damaged product, Henry Treks will cover the return shipping costs.
- If the return is for any other reason (such as change of mind or incorrect purchase), the customer will be responsible for the return shipping costs.
5. Refunds
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Refund will be in cash.
6. Non-Returnable Items
- Certain products are not eligible for return, including:
- Products that have been opened or used
- Products purchased more than 14 days ago
- Items that are personalized or customized
- Gift cards, downloadable content, or services
7. Exchanges
- Currently, we do not offer exchanges. If you would like a different product, please return the original product and place a new order.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team:
Email: [email protected]