At Henry Treks, we strive to provide fast, reliable, and cost-effective shipping for all your tech gadget needs. Please review our shipping policy below for important information about processing times, shipping methods, and delivery times.
1. Order Processing Time
- All orders are processed within 1-2 business days of receipt.
- Orders placed on weekends or public holidays will be processed on the next business day.
- After your order is processed, you will receive an email notification confirming your shipment with tracking details (if applicable).
2. Shipping Methods
- Currently, we offer Cash on Delivery (COD) as the only payment option for your convenience.
- 3. Shipping Time
- Shipping times may vary depending on your location. Generally, we expect delivery to take between 3 to 7 business days from the date of shipment.
- Delivery time may vary due to factors such as shipping carrier delays, weather conditions, or customs processing (for international shipments).
4. Shipping Rates
- Standard Shipping is free for all orders within our serviceable areas.
- For locations outside our regular delivery zones, additional charges may apply. Please contact customer service for more details on shipping to remote or out-of-area locations.
5. Delivery Address
- You are responsible for providing the correct shipping address. Please ensure that the address you provide is accurate and complete.
- Inaccurate or incomplete address details may result in delayed delivery or failure to deliver, and Henry Treks will not be held responsible for such delays.
6. Delivery Times and Availability
- We make every effort to ensure timely delivery; however, certain external factors such as holidays, local weather conditions, and high demand may cause delays.
- While we strive to meet delivery estimates, they are not guaranteed. We cannot be held responsible for any delays caused by the courier service.
7. Lost or Damaged Shipments
- If your order is lost or damaged during transit, please contact our customer service team immediately at [email protected].
- We will initiate an investigation with the carrier and provide assistance with filing a claim for a replacement or refund.
8. International Shipping
- At this time, we only ship to domestic addresses. We do not offer international shipping. Please check back soon for updates on this policy.
9. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order through the shipping carrier’s website.
- If you encounter any issues with tracking, please contact us for assistance.
10. Contact Us
If you have any questions or need assistance with your shipping, please feel free to reach out to us:
Email: [email protected]